OROLUXE – Terms of Service
Redefining Oral Health & Beyond
Operated by Janak Dental | Since 1998
1. Welcome
Welcome to OROLUXE. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
By accessing or purchasing from us, you confirm that you have read, understood, and agreed to be bound by these Terms, along with any additional policies referenced herein.
2. Products & Manufacturing Disclosure
● OROLUXE offers:
Motorised Brushes, Toothpaste, Tooth Powder, Tooth Tablets, Tooth Lotion, and Hair Care Kits (Hair Loss & Alopecia).
● All products are manufactured by licensed third-party manufacturers in accordance with applicable laws.
● OROLUXE is a brand owned and operated by Janak Dental, responsible for branding, distribution, and customer experience.
3. Storage Conditions & Shelf Life
● Store products below 25°C, away from sunlight and moisture.
● Use products within the stated shelf life.
● We are not liable for issues caused by:
○ Improper storage
○ Use after expiry
4. No Resale Policy
● Products are for personal use only.
● Unauthorized resale or distribution is strictly prohibited.
● We reserve the right to cancel or limit orders if misuse is suspected.
5. Accuracy of Information
● We strive for accuracy in product descriptions and images.
● However, we do not guarantee that all content is error-free, complete, or current.
● Packaging and product details may change without prior notice.
6. Intellectual Property
● All content (logos, text, graphics, designs) belongs to OROLUXE / Janak Dental.
● Unauthorized use or reproduction is prohibited under applicable laws.
7. User Responsibilities
You agree to:
● Use the website lawfully
● Not misuse or disrupt the platform
● Provide accurate information
● Comply with all applicable laws
You are responsible for any damages caused due to violations.
8. Limited License
● You are granted a limited, non-exclusive, revocable license for personal use.
● You may not:
○ Copy or exploit website content
○ Use bots, crawlers, or scraping tools
○ Use brand assets without permission
9. Third-Party Links
● We may include third-party links for convenience.
● We are not responsible for their content, policies, or services.
● Access them at your own risk.
10. User Content
● Any reviews, feedback, or submissions are your responsibility.
● We reserve the right to remove inappropriate or non-compliant content.
● We are not liable for user-generated content.
11. Limitation of Liability
● All products and services are provided “as is” without warranties, express or implied.
● OROLUXE / Janak Dental is not liable for:
○ Direct or indirect damages
○ Reactions or sensitivities from product use
○ Website errors, interruptions, or technical issues
Results may vary based on individual usage, health conditions, and lifestyle.
12. Indemnification
You agree to indemnify and hold harmless OROLUXE / Janak Dental from any claims, damages, or losses arising from:
● Misuse of products or website
● Breach of these Terms
● Third-party claims resulting from your actions
13. Governing Law
These Terms shall be governed by the laws of India, with jurisdiction in:
Ranga Reddy, Telangana
14. Returns & Refund Policy
● No return or refund requests will be accepted after 48 hours of delivery.
● By purchasing, you agree to this policy as a binding condition of sale.
15. Grievance Officer
In accordance with applicable Indian laws:
Name: Avtar Singh Malhotra
Designation: Customer Support & Grievance Officer
Address: 58, Chandu Park, 3rd Floor, Krishna Nagar, New Delhi – 110051
Email: info.oroluxeoralcare@gmail.com
Contact: +91 9810306866
16. Grievance Redressal Mechanism
● Acknowledgment: Within 48 hours of receiving the complaint
● Resolution Timeline: Within 30 days from receipt
● Tracking: A complaint/ticket ID will be provided
If unresolved, the matter may be escalated to the Grievance Officer.
17. Changes to Terms
● We reserve the right to update these Terms at any time.
● Continued use of the website constitutes acceptance of updated Terms.
18. Contact Us
iinfo.oroluxeoralcare@gmail.com
