OROLUXE – Payments & Refund Policy
Redefining Oral Health & Beyond
Operated by Janak Dental | Since 1998
Last Updated: 25th April, 2026
1. Payment Policy Overview
This Payment & Refund Policy outlines the accepted payment methods, security standards, applicable charges, refund process, and dispute resolution mechanisms in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.
2. Accepted Payment Methods
We offer the following payment options:
● Credit Cards: Visa, MasterCard, RuPay
● Debit Cards: Visa, MasterCard, RuPay
● Net Banking: Supported banks as displayed at checkout
● UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps
● Wallets: As available at checkout
● Other Options: EMI, Buy Now Pay Later (if enabled at checkout)
Note: Payment method availability may vary based on location, order value, or regulatory requirements.
3. Payment Security
We follow industry-standard security practices:
● SSL Encryption for secure transactions
● PCI-DSS compliant payment gateways
● Two-Factor Authentication (OTP/UPI verification) as per RBI guidelines
● Tokenization of card details where applicable
● Fraud Monitoring Systems to prevent unauthorized activity
🔒 We do not store complete card details on our servers.
4. Recurring Payments (If Applicable)
4.1 Authorization
By opting for subscriptions, you authorize automatic deductions as per the selected billing cycle.
4.2 Cancellation
You may cancel recurring payments via:
● Your account dashboard (Subscriptions section)
● Payment provider (UPI AutoPay / e-mandate)
● Customer support
⏱️ Cancellation must be done at least 5 days before the next billing cycle.
5. Fees & Charges
● No additional charges for standard payments unless specified at checkout
● EMI / processing / convenience fees (if any) will be disclosed before payment
● Banks or providers may apply separate charges as per their policies
6. Refunds, Chargebacks & Disputes
6.1 Refund Policy
● Refunds are processed to the original payment method only
● Processing time: 5–10 business days (depending on bank/payment provider)
● Refund eligibility is subject to our Return Policy (48-hour window)
6.2 Chargebacks
Users may raise chargebacks in cases of:
● Unauthorized transactions
● Duplicate payments
● Non-delivery (subject to verification)
All chargebacks are governed by the respective bank/payment provider policies.
6.3 Dispute Resolution
● We encourage users to contact us before initiating chargebacks
● All disputes will be handled as per applicable Indian laws
7. Payment Service Providers
Payments are securely processed via authorized third-party gateways such as:
● Razorpay
● PayU
These providers operate under their own privacy and security policies.
8. Payment Gateway Support
For transaction-specific issues, users may directly contact:
Razorpay Support
👉 https://razorpay.com/support/
PayU Support
● Help Center: https://help.payu.in/knowledge-center/buyer-care
● Email: wecare@payufin.com
Note: Resolution timelines are governed by respective providers.
9. Contact for Payment Queries
Customer Support / Grievance Officer
Name: Avtar Singh Malhotra
Email: info.oroluxeoralcare@gmail.com
Contact: +91 9810306866
Address: 412, Block-B1, Janak Puri, New Delhi – 110058
10. Policy Updates
● OROLUXE reserves the right to modify this policy at any time
● Changes will be effective immediately upon posting on the website
