OROLUXE – Privacy Policy
Redefining Oral Health & Beyond
Operated by Janak Dental | Since 1998
Last Updated: November 16, 2025
1. Introduction
OROLUXE operates this website and store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a seamless shopping experience.
Our store is powered by Shopify, which enables us to deliver secure and efficient services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.
By using our website, you agree to the terms of this Privacy Policy.
2. Personal Information We Collect
We may collect the following types of personal information:
● Contact Information: Name, billing/shipping address, phone number, email
● Financial Information: Payment details (processed securely via payment gateways)
● Account Details: Username, password, preferences
● Transaction Data: Orders, purchases, returns, browsing activity
● Communication Data: Messages, customer support queries
● Device Information: IP address, browser type, device identifiers
● Usage Data: Website interactions and navigation behavior
3. Sources of Information
We collect personal data from:
● Directly from you (orders, sign-ups, communication)
● Automatically (cookies, tracking technologies)
● Service providers (payment gateways, analytics tools)
● Third-party partners (marketing and integrations)
4. How We Use Your Information
We use your information to:
4.1 Provide Services
● Process orders and payments
● Deliver products and manage returns
● Maintain your account
4.2 Improve Experience
● Personalize shopping experience
● Recommend products
4.3 Marketing & Communication
● Send offers, promotions, updates
● Display relevant advertisements
4.4 Security & Fraud Prevention
● Detect unauthorized activity
● Protect user accounts
4.5 Legal Compliance
● Comply with laws and regulatory requirements
5. Sharing of Information
We may share your information with:
● Shopify (hosting and platform services)
● Payment gateways (Razorpay, PayU, etc.)
● Logistics partners (for delivery)
● Marketing partners (for ads and promotions)
● Legal authorities (if required by law)
All third parties are obligated to handle your data securely.
6. Shopify & Data Processing
Our store is hosted on Shopify. Your data may be processed and stored on Shopify servers and shared with their partners to enhance services.
To learn more: https://privacy.shopify.com
7. Cookies & Tracking
We use cookies and similar technologies to:
● Improve website functionality
● Analyze user behavior
● Deliver targeted advertisements
You can manage cookie preferences via your browser settings.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices. Please review their policies before sharing data.
9. Children’s Privacy
● Our Services are not intended for children under 18 years.
● We do not knowingly collect data from minors.
● Parents/guardians can contact us to delete such data.
10. Data Security & Retention
● We use industry-standard security measures to protect your data.
● However, no system is 100% secure.
● Data is retained only as long as necessary for business or legal purposes.
11. Your Rights
Depending on applicable laws, you may have the right to:
● Access your personal data
● Request correction
● Request deletion
● Opt-out of marketing communications
● Request data portability
To exercise your rights, contact us using details below.
12. International Data Transfers
Your data may be processed outside your country (including by Shopify servers).
We ensure appropriate safeguards as per applicable laws.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
14. Contact Us
For privacy-related queries or complaints:
Customer Support / Grievance Officer
Name: Avtar Singh Malhotra
Email: info.oroluxeoralcare@gmail.com
Contact: +91 9810306866
Address:
58, Chandu Park, 3rd Floor
Krishna Nagar, New Delhi – 110051
